All policies, terms of service, and frequently asked questions — everything in one place.
Our plans include a premium app, two or three high-quality playlists, full setup, and 24/7 support for the entire year. You're not just buying a playlist — you're getting a complete digital service. A single premium playlist in the market costs $150–$180 by itself. We give you two playlists, a standby playlist, a high-quality app, and free replacements if anything stops working. You're paying for quality, stability, and peace of mind.
VALUE ($150) includes 1 app for 1 device and 2 playlists — perfect for personal use. FAMILY ($180) includes 2 apps for 2 devices and 3 playlists — best for families. Each device in the Family plan gets its own app and playlist.
Plans include 1 device for $150 and 2 devices for $180. If you need more devices, you must buy an additional activation. We guarantee perfect performance only on our apps and activations.
Cable and satellite cost $120+ per month, require dishes, wires, and receivers. Our service costs $150–$180 per year, needs no hardware, and has no ads. Just install our app and we set up everything for you.
Yes. The Family plan at $180 covers 2 devices at a discounted rate. For larger bundles contact us via WhatsApp or email for details.
We support Smart TVs, Android, iOS, Firestick, Vokal Stick, Windows, Mac, tablets, and projectors. No special hardware required unless your TV is too old — in that case we help you choose the right affordable stick.
First try Flix Pro Player — it's our preferred app. If you can't find it on your device, install IPTV Smarters Plus instead. If you can't find either app, contact us via WhatsApp and we'll guide you to the right solution for your device.
If your TV doesn't support our app, you can use a Firestick or Vokal Stick. We help you choose the right device, set it up, and make sure everything works perfectly.
Just install our app on the new device and send us the new MAC address. We activate the new device and cancel the old one. Device replacement is included in your plan at no extra charge.
No, we don't support MAG devices because our app is not available on MAG. Just install our app on your TV or use a Firestick — we handle everything.
Most items have multiple quality options: SD, HD, FHD, 4K, 8K. If one quality is down, try another. If the issue continues, we replace the playlist or switch you to a better source at no extra cost.
No. Each playlist works on one device only. If you try to use it on two devices, the system will block it. If you need two devices, choose the Family plan.
Yes. All apps include PIN-protected parental control. Adult content is disabled by default and cannot be opened without the correct PIN code.
Yes. Playlists are updated regularly — every 2–3 days. You always get fresh, working streams.
1. Install Flix Pro Player (or IPTV Smarters Plus if not available). 2. Open the app and find your MAC address. 3. Submit your order with your MAC address. 4. We activate everything remotely within 24 hours and notify you via WhatsApp.
Activation usually takes within 24 hours after you send your MAC address. Most activations are completed the same day.
No problem. Your service is linked to your device, not your address. Just reconnect your device to the new Wi-Fi and everything works automatically.
Every plan includes a main playlist and a standby playlist. If the main has an issue, switch to the standby and report it. We fix issues within 24 hours, and if not, we replace the playlist at no charge.
Yes. As long as your device has internet, the app works anywhere in the world.
Yes. We offer support in English and Arabic. Our team is available 24/7 via WhatsApp and email.
Yes. We provide apps, software activation, and digital services. We do not host or control any content. Users are responsible for their own sources and must comply with applicable laws in their country.
Refunds are available only before activation. Once the digital service is activated, there are no refunds. We strongly recommend using the free 7-day trial before purchasing.
We accept E-Transfer (Canada), Cryptocurrency (USDT, BTC, ETH), Credit Card, and PayPal. After you select your plan, we send you a secure payment link with all available options.
No. The service runs for a full year from the activation date and cannot be paused or cancelled. We recommend using your free trial first to make sure you're fully satisfied.
You need a stable connection. 20 Mbps works for basic quality. 50 Mbps+ is recommended for HD, FHD, and 4K. Wired or 5G Wi-Fi gives the best results.
Yes. Our service is fully VPN-friendly and works from anywhere in the world.
Last updated: 2025
By accessing or using our website and purchasing any of our services, you agree to be bound by these Terms of Use.
What We Provide
What We Do Not Provide
User Responsibilities
Digital services refund terms
Refunds Available
No Refunds After Activation
How we handle your personal data
Information We Collect
What We Do Not Do
Payment methods and billing terms
Accepted Payment Methods
Billing Terms
Free trial terms and conditions
GR81 offers a 7-day free trial to allow customers to test compatibility and service quality before committing to a paid plan.
Limitation of liability
GR81 provides media player software activation and digital service packages only. We do not host, produce, upload, store, broadcast, or distribute any content.
To the maximum extent permitted by applicable law, GR81 shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services.
We're here 24/7 to help
If you have any questions about these terms, our services, or your account, please don't hesitate to reach out.
These terms were last updated in 2025. GR81 reserves the right to update these terms at any time. Continued use of our services constitutes acceptance of any updated terms.
Our support team is available 24/7 via WhatsApp and email. We're happy to help.